HP_Smart or Win10 (or both) deleted all my original Printer Icons in [Devices and Printers]?!

Dirac · December 1, 2023, 1:01pm

Hi,

I would like to pick up where Mayank Parmar left the issue of HP Smart installing itself in a just wimp when people are off for a coffee, with significant damage as a result. See the article:

On tenforums.com I’ve posted the damage that HP Smart has caused to my system.
https://www.tenforums.com/drivers-hardware/209428-hp_smart-win10-both-deleted-printer-icons-devices-printers.html

If anyone knows or has any clue how to repair the damage that HP Smart has done to my system, please feel free to contribute on tenforums.

Kind regards

adminwl · December 1, 2023, 8:48pm

Hi, both Microsoft and HP told me they’re looking into the reports. My understand is that the app was installed through the Microsoft Store.

Can you share “Apps & Features” and Control Panel screenshots here? I’ll try to ask both the companies, and people I know there.

Dirac · December 1, 2023, 9:11pm

Hi Mayank
Thanks for replying. Images and details are at the link here after. Note that HP Smart is causing more damage than believed at first.

Thanks in advance

Dirac · December 1, 2023, 10:24pm

Hi Mayank
I am looking for some sort of an upload feature in this forum, but I just can’t find it.
Could you help out here?
Thanks

adminwl · December 1, 2023, 10:29pm

it’s here.

Dirac · December 1, 2023, 10:45pm

Ok there they come
HP_Smart1

Note, one of the image shows a normal icon, see following link for comments:

Thanks for helping out.

adminwl · December 4, 2023, 11:11am

Hi,

Here’s a follow-up story that explains what’s going on. HP and MS are aware, and I expect a fix in a few days, so don’t bother reinstalling or resetting Windows.

Dirac · December 4, 2023, 11:53am

Hi
I performed a recent system image restore. That was quick and easy and I got all my icons back and stable. See:

Thanks for the article.
Hope MS has learned their lesson.